Answers to Your Reloadable Prepaid Card Questions

Providing new card products to your members isn’t an undertaking you just do at the drop of a hat. A well thought out plan requires research and usually results in a long list of questions.

We hope you will find the answers to the frequently asked questions below helpful. If you don’t see the answers to your particular question(s), please contact one of our representatives and they will be happy to answer any question you may have about our reloadable prepaid card platform.

Q. Can I reload my card using the Web?
A. Yes, you can reload online.

Q. I am concerned about the learning curve for my Credit Union staff using the Visa PAT (Prepaid Administrative Tool) system.
A. The Visa PAT resource is tutorial. In addition, your staff will receive unlimited training from MAP.

Q. How many times may I reload funds on my card?
A. The Initial load, plus 3 additional reloads are permitted.

Q. Is there a cost to reload my card?
A. The standard offering is 3 reloads after the initial load. However this feature is easily scalable and we easily accommodate as many as 12 reloads.

Q. What is the Credit Union's cost per card?
A. Per card cost to Credit Union is $ 2.95.

Q. Is it likely the MAP reloadable card will increase traffic at local branches?
A. Yes, the scalable features of the card will give you valuable marketing tool to increase traffic at local branches.

Q. Can the Visa PAT system be configured to automatically reorder card inventory?
A. Yes, the PAT system can but used to auto reorder card inventory.

Q. How soon can we begin selling cards to members?
A. MAP agrees to an implementation date 45 days after ARO (After Receipt of Order).

Q. Can I test a few cards prior to going “live” with a full card order?
A. You may execute a “soft launch” from the cards you order, however costs for ordering just a few plastic cards is generally prohibitive.

Q. Can the Credit Union hot stamp or brand my cards?
A. Yes, you may select one of eight Visa approved colors for hot stamping.

Q. Are there different card designs/colors?
A. Yes, fifteen different card designs are available.

Q. Can I use just one card style for all my prepaid card needs?
A. Yes, however 15 styles are available.

Q. Can I brand my card with any embossed message I choose?
A. Yes, however there are some restrictions. Your general reloadable card branding must not infringe on VISA gift card-branding messages. Yes, you may emboss messages on the face of card. The text message is limited to 19 characters. A space is a character.

Q. Must our Credit Union supply a copy of cardholder “terms & conditions” at the time of purchase?
A. Yes, a copy of “terms and conditions” must accompany each card.

Q. Can I load any amount of money on my prepaid card?
A. Reloads are restricted to no more than $1,000 per day, up to $2,000 max total load. There is $10.00 minimum reload amount.

Q. Can the Credit Union choose to limit load amounts?
A. Yes.

Q. What if my card is lost or stolen? What action should I take?
A. Report lost/stolen cards to the Credit Union, or through VRU or Web site.

Q. What are the available networks associated with the prepaid card?
A. VISA, Plus and Interlink networks are available. You may choose any combination or all three.

Q. Can I reload my prepaid card from my sister's house in Germany?
A. Yes, international reloads are available.

Q. How can my staff become familiar with Visa's PAT system prior to going live?
A. MAP will complete initial Credit Union branch PAT set up/installation & training. On going PAT training and business hours phone support is FREE for the term of the contract.

Q. Can I have my management team trained such that my managers can then train individual CSR representatives?
A. Yes, MAP agrees to train Credit Union managers on PAT.

Q. Does the Visa PAS require a dedicated communications line?
A. Yes, PAS requires a dedicated communications line.

Q. Does PAT require a dedicated communication line?
A. No, PAT is a browser based application and does not require dedicated communications.

Q. After a card is loaded and sold, who is financially responsible for the balance on individual lost and stolen cards?
A. MAP is responsible.

Q. What is the minimum number of cards our Credit Union must purchase with a single PO?
A. Minimum card purchase is for 100 cards.

Q. Do cardholders pay any use fees?
A. Yes, various cardholder fees may accrue to card balance.

Q. Does the Credit Union get a discount for ordering more than 100 cards on one Purchase Order?
A. Quantity discounts are negotiated prior to contract signing.

Q. What is the life span of the reloadable card?
A. 24-months from date of purchase.

Q. Who is responsible for training my staff?
A. MAP will provide the necessary training and assign an implementation manager to your account.

Q. Will the Visa DPS call center be my first and primary contact for questions, disputes, charge back's, etc.
A. Yes.

Q. How long must member wait before cards are activated and ready for use?
A. Card is instantly ready for use.

Q. What is the cost for e-statements?
A. Electronic or e-statements are free.